Cisco SMARTnet Renewal Ensures Long-Term Consistency for Southeastern Hospital System

Healthcare workers were able to administer life-saving treatments to coronavirus patients with a maintenance support plan that ensured the hospital’s technology remained in service.

Client Need

When a large Southeastern hospital system acquired a new medical center, they sought a partner to evaluate and standardize their IT inventory. As the timing for the renewal fell during the COVID-19 pandemic, the client was faced with budget constraints.

Dynamix Solution

Before the acquisition, Dynamix supported this client with increasing hardware needs. When the time came for the SMARTnet renewal, Dynamix leveraged both their relationship with the client and their partnership with Cisco to propose a renewal solution, as well as SMARTnet support for the acquired medical center. Assessing various options, Dynamix recommended a solution with an unconventional renewal timeline that satisfied both the client’s IT and budgetary needs. Thanks to the Dynamix team’s deep relationship with Cisco, Dynamix negotiated a successful solution for the client at a fraction of the list cost, resulting in millions saved.

Client Impact

Dynamix streamlined the client’s support renewal, ensuring their equipment remained under coverage, for a fraction of the expected cost. In addition to creating the stability necessary to keep medical devices functional, the simplified solution also allows for better, more efficient support in the long-term.

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